Online payments
We are currently experiencing issues with our payment system. We are working with our supplier to fix the issue. Apologies for any inconvenience.
View the Surrey Heath Borough Council privacy notices.
We may collect, use, store and transfer different kinds of personal data about you to carry out various functions and services. We have grouped these together as follows:
This is through direct interactions, whereby you may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. For example, when you:
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity | Type of data |
Lawful basis for processing including basis of legitimate interest
|
---|---|---|
To register you as a new customer. |
(a) Identity
(b) Contact |
Public Task |
To carry out Off-Street Parking Enforcement and Notice Processing for our car parks and manage fines and charges. This will include collection of vehicle registration numbers using mobile hand held devices or by hand. |
(a) Identity
(b) Contact
(c) Financial
(d) Transaction |
Public Task – to comply with a legal obligation under Traffic Management Act 2004. |
For the operation of our car parks systems and electronic payment systems. |
(a) Identity
(b) Contact
(c) Financial
(d) Transaction |
Performance of a contract with you, to study how customers use our products/services and to develop them. |
To contact you or respond to enquiries, reports and complaints, or problems. |
(a) Identity
(b) Contact
(c) Profile
(d) Usage |
Performance of a contract with you if there is a fault relating to your parking event.
By Consent where we are responding to an enquiry you have raised.
Public Task where there is a reported incident or problem. |
We may have to pass your personal data to third parties, organisations and software providers as part of our normal business operations. We might also receive data about you from third parties.
Parking Service third party software suppliers will include the following organisations with which information will only be shared in relation to the efficient management of our parking service, resolution of faults, resolution of complaints from customers and the prevention of fraud:
Parking Enforcement, agencies and organisations will include the following organisations with which information will only be shared in relation to penalty charge notices issued under the Traffic Management Act 2004.:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your personal data outside the European Economic Area (EEA).
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
You have the right to opt out of sharing at any time. To do this, please email data.protection@surreyheath.gov.uk(link sends email).
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
To see more about your rights regarding data please visit the ‘Your Legal Rights’ section of the main Privacy Notice.