End of a tenancy
Making a claim
The landlord is able to claim against the deposit bond at the end of the tenancy to cover rent arrears or reasonable damage to the property using the deposit bond claim form.
Submit a deposit bond claim form
Claim process
A signed check out report comparing the condition at the end of the property to the initial inventory is required in all cases.
Any claim must be made within four weeks of the tenancy ending and evidence to support the claim must be supplied to the Council. Examples of the type of evidence that is accepted can be found in the table below.
Claims for things considered to be reasonable wear and tear caused during the course of the tenancy will not be considered.
The Lettings Negotiator in the Housing Team will consider each claim on its own merits. Any claim for damage to the property will be considered against the inventory completed at the start of the tenancy.
The Lettings Negotiator may determine that only part of a claim is payable, for example, if a wall requires painting the claim will only cover the cost of painting the damaged wall and not the whole room.
Compensation may be offered for minor damage rather than the whole cost of replacing an item, for example, the cost of a new carpet may not be covered for minor damage (small stains etc.)
Evidence checklist
|
Examples of claims |
Evidence required |
Evidence that may support the claim |
|---|---|---|
|
Rent arrears |
Tenancy agreement Rent account |
Provide bank statements to support claims. Provide evidence to show the tenant has been told about the rent arrears and any chance to comment. |
|
Damage to the property or items (repair/redecoration/replacement) |
Signed check in and check out inventory reports. Tenancy agreement |
Receipts, estimates, quotes, invoices. Broken down to each individual item. Date stamped pictures. Signed reports of any property inspections. Any communication recorded between the tenant and landlord. |
|
Cleaning |
Signed check in and check out inventory reports. Tenancy agreement |
Receipts, estimates, quotes, invoices including at the start and end of tenancy. Date stamped pictures. Signed reports of any property inspections. Any communication recorded between the tenant and landlord. |
|
Gardening |
Signed check in and check out inventory reports. Tenancy agreement |
Receipts, estimates, quotes, invoices including at the start and end of tenancy. Date stamped pictures. Signed reports of any property inspections. Any communication recorded between the tenant and landlord. |