Like most websites we use 'cookies' to collect anonymous statistics about how people use the site, and to help us keep it relevant for the user. Cookies 'remember' bits of information from your visit to the site.
About cookies
A cookie is a simple text file that's stored on your computer or mobile device by a website's server. Only that server can retrieve or read the contents of that cookie. Each cookie is unique to your web browser. So if we put a cookie on your computer, it can't be read by any other website.
There are two types of cookie:
- Session cookies last as long as your current visit to the site - or for up to a limited amount of time if you keep the site open without using it. They mean you don't have to keep re-submitting information as you move through the site or carry out transactions.
- Persistent cookies remember information from previous visits - for example names and details for online forms. They are used to collect anonymous statistics about how many people use the site, and to maintain any settings (such as accessibility) you have changed.
Cookies make the interaction between you and the website faster and easier. Without cookies the website thinks you are a new visitor every time you move to a new page.
How does Surrey Heath Borough Council use cookies?
See the list below.
Cookies used across our websites (this includes: surreyheath.gov.uk, camberleytheatre.co.uk and shbcc.org.uk)
| Cookie name | Cookie purpose | Cookie duration |
|---|---|---|
| cookie-agreed-categories (Necessary) | Accepted categories (for example, analytics). | 7 days |
| cookie-agreed-version (Necessary) | Sets a cookie for the version that the user has agreed to. | 7 days |
| cookie-agreed (Necessary) | Sets a cookie as to whether or not the user has agreed to. | 7 days |
Site Improve and Matomo
If you consent, we use anonymised analytics cookies that help us make improvements by measuring how you use the website.
| Cookie name | Cookie purpose | Cookie duration |
|---|---|---|
| Nmstat (Analytics) | This cookie is used to help record the visitor’s use of the website. It is used to collect statistics about site usage such as when the visitor last visited the site. This information is then used to improve the user experience on the website. This Siteimprove Analytics cookie contains a randomly generated ID used to recognize the browser when a visitor reads a page. The cookie contains no personal information and is used only for web analytics. It is also used to track the sequence of pages a visitor looks at during a visit to the site. This information can be used to reduce user journeys, and enable visitors to find relevant information quicker. | Expires after 1000 days. |
| AWSELB / AWSELBCOR (Analytics) | This cookie ensures that all page views for the same visit (user session) are sent to the same endpoint. This enables us to determine the sequence of a user's page views needed for features like Behaviour Tracking and Funnels. | Expires at the end of the session. |
|
_pk_ses.85.8af4 (Analytics) |
Short lived cookies used to temporarily store data for the visit. | 30 minutes |
| _pk_id.85.8af4 (Analytics) | Used to store a few details about the user such as the unique visitor ID. | 13 months |
Third parties
You may access some of our suppliers’ systems whilst using this website. We have identified the main cookies that their systems use below. For more information you should read their privacy policies.
Throughout the website we link to other websites. Once you move away from our website, you should view the privacy policy of the website you are viewing.
Surrey Heath Borough Council website
Idox - Planning application search
These are the cookies that the Planning application search (provided by Idox) uses.
| Cookie name | Cookie purpose | Cookie duration |
|---|---|---|
| JSESSIONID (Necessary) | Used to track the life of the session. The cookie contains no information except for a unique ID which identifies the current session and it is not stored/saved/analysed in any way. | Expires at the end of the session. |
Modern.gov
These are the cookies that are used on our council, meetings, agendas, minutes etc. pages.
| Cookie name | Cookie purpose | Cookie duration |
|---|---|---|
| ASP.NET_SessionId (Necessary) | A session cookie used to maintain the user's session while they navigate through Modern.gov. This cookie is essential for modern.gov to work. It contains a randomly generated alphanumeric string. The cookie is just a basic ASP session cookie that identifies a unique session. | Expires at the end of the session. |
| _mglogon_ (Necessary) | A session cookie used to maintain the user's session while they navigate through Modern.gov. This cookie is essential for modern.gov to work. Contains: Randomly generated alphanumeric string. The cookie is just a basic ASP session cookie that identifies a unique session. | Expires at the end of the session. |
My Surrey Heath
We use SHBC invited Locus for our My Surrey Heath online mapping service.
| Cookie name | Cookie purpose | Cookie duration |
|---|---|---|
| OT_INDEX (Necessary) | Used to bind information from the other cookies. | 7 days |
| OT_myLocation (Necessary) | Stores the latitude / longitude and sets a map projection, based on the address/location searched on. This enabled a map pin to be placed on the mapping. | 7 days |
| OT_myPoint (Necessary) | Stores the values of the latitude / longitude in text format based on the address/location searched on. | 7 days |
| OT_myPostcode (Necessary) | Stores the postcode value as text, based on the address/location searched on. | 7 days |
| OT_myPostcodeText (Necessary) | Stores the address value as text, based on the address/location searched on. | 7 days |
| OT_unit Stores (Necessary) | Stores the preferred units of measurements; KM or Miles. | 7 days |
Inovem
We use Inovem for some of our planning consultations.
| Cookie name | Cookie purpose | Cookie duration |
|---|---|---|
| JSESSIONID (Necessary) | This cookie contains a session key that allows our application to give you an individual user session and remember who you are (if you have logged in) and where you are in any workflow (eg. answering a multi-page questionnaire). | Expires end of session. |
| ECONSLOGON (Necessary) | If you have logged in with a username and password, this cookie only stores a unique token that our application uses to identify who you are. It does not store any information that anyone else could use to identify you. This cookie can persist even after the browser has been closed if you tick the 'keep me logged in' checkbox when you log in, allowing you use the application without having to log in again. | Expires end of session or if asked to 'remember me' then +14 days. |
| ECONSUSERPREFS (Necessary) | This cookie remembers any viewing preferences (eg. how many rows to show on a table etc) so you don't have to set them each time you view the information in the application. | Expires after 1 month. |
Camberley Theatre website
Spektrix
Spekrix is the booking system used by Camberley Theatre.
| Cookie name | Cookie purpose | Cookie duration |
|---|---|---|
| CookieDetection (Necessary) | Used to identify whether cookies can be set. | Deleted when the user ends their browser session. |
| ReturningCustomerCookie (Performance) | Used to recognise return users. | Persists until the customer clears their cookies. |
| SessionID (Necessary) | Used to distinguish users. | Deleted when the user ends their browser session. |
| ASPXAUTH (Necessary) | Used to authenticate a logged in customer. | 10 minutes from the first time set. |
| SpektrixClientName (Necessary) | Used to distinguish Spektrix client systems. | 1 year. |
| QueueNumber (Necessary) | Used to record the user's place when queuing for tickets. | Deleted when the user ends their browser session. |
| Google Analytics | Spektrix iframes include Google analytics cookies. | Variable. |
How can I turn off or control cookies?
You can change your cookie preferences at any time by clicking on the 'Privacy Settings' button which appears at the top of each webpage. You may need to refresh your page for your settings to take effect.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit the All About Cookies website (external link).