Due to essential maintenance our online payment service will be unavailable from close of business on 13th November 2018 until close of business on Wednesday 14th November 2018. This includes all web payments and our payment kiosk located within Surrey Heath House Reception area. Our Customer Service Advisors will not be able to take payments over the telephone, however our Automated Telephone Payment service will be available and can be reached on 0330 0884693. We apologise for any inconvenience incurred.
Paying by Direct Debit not only saves you time and hassle, it is also the most cost effective method for the council. Over 70% of Council Tax payers currently pay this way.
Paying by Direct Debit is also much cheaper for the Council as it saves substantial administrative time and expense processing cash and cheques. Such savings help keep the Council Tax as low as possible and fund vital local public services.
Arranging to pay your Council Tax by Direct Debit could not be easier. Please telephone 01276 707100 and have your bank account details to hand of the account to be used to pay the Council Tax, we will set up your Direct Debit whilst you are on the telephone to us. You can choose from a monthly instalment date of either the 2nd or the 16th.
If your bank account needs more than one authorised signatory to approve any new transaction, you will need to make the request for a Direct Debit in writing - Download a Direct Debit Form and post it back to us. You can also get a form from our offices.
Credit and Debit Cards
Telephone our 24 hour automated payment line on 03300 884693 to pay using your Visa, Master Card, Maestro, Solo or Delta cards. Please note we do not accept American Express, Diners Card or JCB cards.
Automated Telephone Payment System
You can pay your Council Tax using the 24 Hour Automated Telephone Payment System on 03300 884693. You may pay using Delta, Maestro, MasterCard, Visa or Switch credit / debit cards.
To Pay by Telephone Banking, Home Banking via the internet or Standing Order
Your bank will ask for our bank details which are:-
Sort Code 62-24-36
Account Number 00000000
You must also tell the bank your Council Tax account number which will be shown on your bill and that the payments are made to National Westminster Bank PLC for the credit of Surrey Heath Borough Council.
Through a bank
Your bank may offer the "Faster Payment" scheme or similar online payment option from your current account. If using the Faster Payment scheme you will need to quote our bank details which are
- Sort Code 62-24-36
- Account Number 00000000
- Your Council Tax Reference
If making an international payment you may need to quote the council’s bankers International Bankers Number (IBAN). The IBAN is: GB55NWBK60042046079254
At the Council Offices
The Payment Kiosk available in the Contact Centre at Surrey Heath Borough Council offices in Knoll Road, Camberley gives customers the ability to make automated payments for any Council bill. It takes cash or credit / debit card payments and will post the payment directly to the customer's account providing a simple secure method of bill remittance.
Post a Cheque
Write your Council Tax account number on the reverse of your cheque and send it to the Council. Cheques should be crossed and made payable to Surrey Heath Borough Council. Please be aware it is Council policy NOT to accept post-dated cheques. This payment option may be discontinued.
At a Post Office - Please note this service was discontinued on 15th December 2017. This does not affect payments made using a Freepay card.
Other related Information
If you have made a payment that is not showing on your council tax account please complete a Missing Payment Enquiry online form and we will contact you if we are unable to find the payment and credit it to your account.
When do I need to pay?
Your Council Tax bill will explain when you need to make your payments. Payment is due by monthly instalments on the 2nd or 16th of the month. Remember the 16th is only available if paying by Direct Debit. For annual bills received in March, you can opt to pay by 10 or 12 monthly instalments.
When will my payment show on my account?
Direct Debit payments will be credited to your Council Tax account the next working day.
For all other payments you must allow extra time for the payment to reach us. Payments made through a bank can take up to 6 working days to be received by the Council. Please bear this in mind or you could receive a reminder.