Following Government guidance on the restriction of non-essential contact, this measure has been taken to protect the heath and safety of SHBC staff and members of the public.
Many services can be carried out online via our website (surreyheath.gov.uk).
For more information on how Coronavirus is affecting SHBC services, go to surreyheath.gov.uk/coronavirus
Thank you for your understanding.
Our Customer Contact Centre 01276 707100 offers help and advice on council services. If you need more specific advice we can put you in touch with the appropriate council department. Alternatively, please view our service email address
to contact individual services directly.
Tel: 01276 707100 (This is also a 24 hour Emergency line)
The contact centre is closed during UK public holidays. If you call when our contact centre is closed you will hear a message giving useful information and emergency telephone numbers.
You can also write to us at:
Revenues and Benefits
Due to our staff now making welfare calls during the #Coronavirus Pandemic we have amended our call opening times for the Revenues and Benefits department.
Starting from Tuesday 31 March 2020 our call hours will be:
- Mon to Thursday 11:00 to 17:00
- Friday 11:00 to 16:30
You can still email your queries to email@example.com and when emailing please put your account number or claim reference in the subject line.
Staff will be available to answer telephone calls at the following times:
Monday 8.30am to 5.00pm
Tuesday 8.30am to 1.00pm and 4.00pm to 5.00pm
Wednesday 8.30am to 5.00pm
Thursday 2.00pm to 5.00pm
Friday 8.30am to 4.30pm
Not sure whether you need to contact Surrey Heath Borough Council?
How to Find Us
Journalists are requested not to contact individual departments. Our Press Office will be pleased to assist you and arrange for an appropriate spokesperson to be made available for you. The Press Office is manned during the office hours listed above.