Make a request or report a problem

These services are managed by Joint Waste Solutions. Links to support with the below issues will direct you to the Joint Waste Solutions website. 

Missed collection

You can report a missed bin up to two working days after your collection day. 

Report a missed collection

Street cleaning 

Street cleaning problems include: 

• fly tipping 
• fly posting 
• dead animals 
• dog fouling
• graffiti
• overflowing litter bins or recycling banks 
• dirty streets

Report a street cleaning problem

Bulky waste collection

You can request a one-off collection for large bulky items such as washing machines or furniture. There is a charge for this service.

Arrange a bulky waste collection

Order a new bin 

If your bin is missing or broken you can order a new one. There may be a charge for this.

• recycling bins
• outdoor food waste bins
• indoor food waste caddies
• rubbish bins

If you would like a garden waste bin you need to subscribe to the garden waste service.

Order a new bin

Sharps collection

Sharps such as needles or syringes should not be put in with your normal household rubbish. They should be put in a sharps box, provided by your doctors, which we will collect and dispose of safely.

Arrange a sharps collection

Clinical waste collection

Healthcare waste which is hazardous or infectious needs to be collected separately from your normal household waste so it can be disposed of safely.

Arrange a clinical waste collection