Information for the Clinically Extremely Vulnerable within Surrey Heath

The Governments advice for those clinically extremely vulnerable to shield has now ended.  However, clinically extremely vulnerable people must continue to follow the rules that are in place for everyone and should continue to take extra precautions to protect themselves. More information on the Government guidelines for the clinically extremely vulnerable. For the latest information on how to stay safe please visit the 'Covid-19 restrictions: What you can and cannot do' webpage on the Government website.


Helpful Information for the Clinically Extremely Vulnerable Within Surrey Heath

Support from Partner Organisations

Citizens Advice Surrey Heath can offer support with issues such as money worries, claiming benefits, rights at work and more. 

Citizens Advice Surrey Heath 01276 417 900  who are open:  M-F 10-4.00pm, or visit the Citizens Advice Surrey Heath website to chat or find out further information.

Frontline can also assist with financial worries.  The Beacon Church Frontline, Berkshire Road, Camberley,, 07539747564. They are open Wednesday 10am to 1pm drop in. Tuesdays & Thursdays by appointment.

Localised volunteer groups are also continuing to provide some support to their communities. To find out more, please call us on 01276 707100 and our team can advise you on what additional support may be available in your area.

 Medical Advice

  • You should always dial 999 in an emergency situation.
  • If you have any of the symptoms of coronavirus (COVID-19) (a new continuous cough, a high temperature, or a loss of, or change in, your sense of taste or smell), you must self-isolate at home and arrange to have a test to see if you have COVID-19 – for information on how to arrange a test please go to the Coronavirus Testing and Data webpage.
    If you have problems or are unable to use the online service you can contact the NHS by calling 119.  Lines are open 7am to 11pm.
  • For urgent but non-emergency advice, 111 is a service which offers urgent health care assessment and can signpost you to the most appropriate care for your condition; this could be self-care, your GP, a local pharmacy, walk-in centre or an ambulance if required. Calling 111 is free and available 24 hours a day.
  • or less urgent health needs, you should contact your GP or local pharmacist in the usual way.

Support for Carers

We understand that during this pandemic you may have become a temporary carer for others. 

Action for Carers Surrey can offer support and advice by phone on 0303 040 1234, email, or text 07714 075993. 

Mental Wellbeing Support 

To talk to someone about your mental wellbeing:

  • NHS Surrey and Borders Partnership have a Crisis Helpline which is open 24 hours a day, 7 days a week: 0800 915 4644. 
  • The Samaritans are available 24 hours a day, 7 days a week and can be called for free on 116 123. 
  • Visit Every Mind Matters and the Government website for advice and tailored, practical steps that you can take to support your wellbeing. If you are still struggling to cope we would urge you to speak to a GP.

Befriending Services

If you are struggling with isolation and would appreciate having someone to talk to on a regular basis, there are organisations that can offer support. 

  • Surrey Heath Age Concern are a local independent charity offering a free befriending service, initially on the telephone and moving towards face to face friendship in the future: 01252 266841.
  • Time to Talk are a local voluntary organisation offering a telephone befriending service and can be contacted via Voluntary Support North Surrey, 01276 707565