Information for the Clinically Extremely Vulnerable within Surrey Heath

Shielding has been re-introduced and will apply until 21 February 2021. If shielding is to continue beyond this date you will receive a further letter from the Government advising you.  The new guidance for the clinically extremely vulnerable can be found on the Government website. Alternatively you can listen to official Government advice and guidance via news programmes on the radio or TV.
The new advice states that you should not attend work. school, college or university and to limit the time spent outside the home. You may be eligible for the Coronavirus Job Retention Scheme (furlough). If you need support, please register on the Government website. You can also use this service to update your details.  If you need assistance registering or aren't sure who to contact, please call the Council on 01276 707100 or email, and we can help you to find the support you need.

Access to Health and Care

The NHS is open, and you should continue to access all the NHS services that you need.  It is safer for you to use the NHS than to try to manage alone. You can also quickly and easily access a range of NHS services from home, including ordering repeat prescriptions or having an online appointment with your healthcare professional. To find out more visit the NHS Health at Home website. or download the NHS App. You should also continue to receive support from social care if you require it.

NHS COVID-19 vaccine

The first phase of the NHS COVID-19 vaccination programme has started. When it is the right time people will receive an invitation to come forward. For most people this will be a letter, either from their GP or the national NHS.
This letter will include all the information you will need to book appointments, including your NHS number.
Please do not contact the NHS to get an appointment until you get this letter.

Support From Partner Organisations

Citizens Advice Surrey Heath can offer support with issues such as money worries, claiming benefits, rights at work and more. 

Citizens Advice Surrey Heath 01276 417 900  who are open:  M-F 10-4.00pm, or visit the Citizens Advice Surrey Heath website to chat or find out further information.

Frontline can also assist with financial worries.  The Beacon Church Frontline, Berkshire Road, Camberley,, 07539747564. They are open Wednesday 10am to 1pm drop in. Tuesdays & Thursdays by appointment.

Localised volunteer groups are also continuing to provide some support to their communities. To find out more, please call us on 01276 707100 and our team can advise you on what additional support may be available in your area.


Prescription Collections

  You are advised not to go to a pharmacy or to collect medicines from a dispensing   doctor due to the risk of exposure to the virus being significantly higher at this time.
  • Do you have friends, family etc who are able to collect on your behalf?
  • If you have no one who is able to collect on your behalf then you should call your pharmacy or GP directly to discuss prescription collection arrangements with them. You should advise them that you are clinically extremely vulnerable and currently shielding.  CEV patients will be eligible for free medicine delivery whilst shielding is in place.
  • If you are still unable to arrange collection please contact Surrey Heath Borough Council on 01276 707100 for advice and assistance on what additional support may be available in your area. 


Medical Advice

  • You should always dial 999 in an emergency situation.
  • If you have any of the symptoms of coronavirus (COVID-19) (a new continuous cough, a high temperature, or a loss of, or change in, your sense of taste or smell), you must self-isolate at home and arrange to have a test to see if you have COVID-19 – go to the NHS website to arrange a test or contact NHS 119 via telephone if you do not have internet access.
  • For urgent but non-emergency advice, 111 is a service which offers urgent health care assessment and can signpost you to the most appropriate care for your condition; this could be self-care, your GP, a local pharmacy, walk-in centre or an ambulance if required. Calling 111 is free and available 24 hours a day.
  • or less urgent health needs, you should contact your GP or local pharmacist in the usual way.


Support for Carers

We understand that during this pandemic you may have become a temporary carer for others. 

Action for Carers Surrey can offer support and advice by phone on 0303 040 1234, email, or text 07714 075993. 


Mental Wellbeing Support 

To talk to someone about your mental wellbeing:
  • NHS Surrey and Borders Partnership have a Crisis Helpline which is open 24 hours a day, 7 days a week: 0800 915 4644. 
  • The Samaritans are available 24 hours a day, 7 days a week and can be called for free on 116 123. 
  • Physical activity Government guidelines for those people who are Clinically Extremely Vulnerable are to stay at home as much as possible, except to go outdoors for exercise or to attend essential health appointments. You may wish to meet up with one other person from outside your household or support bubble, for example, to exercise in an outdoor public place, but we suggest that you always try to do so as safely as possible.  Social distancing guidelines still apply and you should still take particular care to minimise contact with others.  The number of visits outside of your property should be kept to a minimum.
  • Every Mind Matters and GOV.UK for advice and tailored, practical steps that you can take to support your wellbeing. If you are still struggling to cope we would urge you to speak to a GP.


Befriending Services

If you are struggling with isolation and would appreciate having someone to talk to on a regular basis, there are organisations that can offer support. 

  • Surrey Heath Age Concern are a local independent charity offering a free befriending service, initially on the telephone and moving towards face to face friendship in the future: 01252 266841.   
  • Time to Talk are a local voluntary organisation offering a telephone befriending service and can be contacted via Voluntary Support North Surrey, 01276 707565


More Information

More information on the Government guidelines for the clinically extremely vulnerable can be found on the Governemnt website.