How are SHBC services affected?

Building Control

Building Control are operating a near normal service. Applications and enquiries are being processed, however, there maybe times when we may take longer to deal with them. Please bear with us.

Some on-site inspections are being undertaken whilst other inspections will remain virtual. Please book your inspections as normal and we will discuss the protocols and requirements directly with you.


Camberley Theatre

Camberley Theatre is currently closed. For more information, please visit the Camberley Theatre website.

Community Services 

  • increasing the capacity of our Meals at Home service.  
  • working closely with hospitals to support discharged patients 
  • increasing interior cleaning of our Community Transport vehicles. 
  • Community Alarm Services are still installing systems and supporting residents accessing the service, with revised processes in place.
Our Windle Valley Day Centre is now closed to the public. This decision has been taken in order to protect those who are most at risk.  Those who would have used our centre for meals or support will be provided with alternative support including meals through our Meals at Home service.

Contact Centre

From Monday 12 April our Contact Centre will be open Monday-Friday, 9am-1pm for face-to-face visits. For more information, visit the Contact Us page.

Environmental Health

This department remains open, following government advice to reduce face to face contact a phone/email contact service is being offered. Non-essential visits will not take place. Site visits will be carried out if there is a potential public health risk involved or to investigate a statutory nuisance. If you are a food business with a query regarding introducing takeaways / deliveries please email

Family Support Programme

Families who are working with the department are being contacted by their coordinator before every visit to check if they or anyone if their family are experiencing symptoms.

The SHBC offices are not open to visitors - a phone/email service is being offered to relevant families.

Home visits are being kept to a minimum with many visits happening virtually.

Staff are assessing their own health situation on a daily basis.



All of the car parks at SHBC-managed parks and open spaces remain open, signage with government guidance have been placed in the parks.

This applies to the following car parks:
  • Frimley Lodge Park
  • Lightwater Country Park
  • Mytchett Recreation Ground
  • Frimley Green Recreation Ground
  • London Road Recreation Ground
  • Crabtree Park, Camberley
  • Watchetts Recreation Ground, Frimley
  • All other countryside sites and SANGs.
Government guidance on social distancing and maximum group sizes must be followed.  This will be kept under constant review, subject to further announcements from the Government.      

All Greenspace volunteer groups are postponed until further notice. 

Outdoor gyms are closed.

Playgrounds will remain open across the Borough. Social distancing and other hygiene guidance applies.

Please observe social distancing guidelines wherever possible:

  • If this play area is crowded, do not enter if you cannot safely stay at a distance from others.
  • Please clean/wash your hands before you enter the play area if possible
  • Do not visit a park or play area if you have any symptoms - fever, coughs, shortness of breath.
  • Please follow Public Heath England advice on hygiene and wash your hands as soon as you get home. 
  • Please take all your litter home with you where possible to help keep our parks and play areas litter free.

Outdoor tennis courts will reopen on the 29 March as per the latest Government guidance in the Sports and Physical activity section.

Frimley Lodge Park 

  • All events due to take place at the park are postponed until further notice with further information released when government guidance allows.
  • Café is open for takeaways, Mon–Fri: 9.30am–3pm, Sat-Sun: 9am–3pm.
  • Organised outdoor sport can take place from the 29 March. The 3G pitch and grass pitches are available to hire for affiliated teams. 
  • Pitch and Putt will reopen from the 29 March.
  • The hire of BBQs are available to hire from the 17th May subject to Government Guid

Lightwater Country Park

  • Café is open for takeaways Wednesday-Sunday, 10am-4pm.
  • Fishing is still permitted under the current government guidelines. Visit our Fishing webpage for more information.

Housing - landlord and tenant advice

This departments remains open - following government advice the offices are closed therefore a phone/email service is being offered.



  • Walks are suspended until further notice
  • Diabetes Walks and Nature Walks are postponed until further notice. 
  • Walking Netball and Walking Football sessions are cancelled until further notice. 



This department remains open - following government advice the offices are closed therefore a phone/email service is being offered.

More information on Licensing for Businesses and Venues during COVID-19.



All car parks are open.  

Car park charges have now been reinstated, but 2 hours free parking is available in Knoll Road.

On-street enforcement is being carried out to ensure the roads remain safe and access for all customers is maintained, especially disabled parking bays and taxi ranks. Please visit



This departments remains open - following government advice the offices are closed therefore a phone/email service is being offered.
Planning is operating a near normal service but there are delays with general enquiries and pre-application responses. 
Only essential site visits will be undertaken. Essential visits will be arranged by appointment only and will be confirmed on the day of the visit. All site visits will be arranged by appointment only and be confirmed on the day of the visit. The planning officer will not enter inside a property unless necessary. No face-to-face meetings will be held on site or at the Council offices. However, telephone conference calls or video conferencing will be arranged. 
Planning Applications Committees are being streamed over YouTube or the Council's Facebook page.

Revenues and Benefits

  • The Revenues and Benefits service is operating an appointment only service for visitors. Appointments should be booked by telephoning 01276 707100
  • Restricted opening times for appointments are Monday, Wednesday and Friday mornings 9am to 1pm
  • These departments remain open and can be contacted by email
  • You can report changes using one of our online forms
  • You can sign up to our direct debit payment service, e-billing (rather than paper bills) and text message reminder service to reduce related contacts. Contact details:
  • Guidance on what to do if you're worried about making your Council Tax payments due to financial issues caused by Coronavirus can be found on our Paying Your Council Tax webpage.

Surrey Heath Museum 

Surrey Heath Museum is closed.  The re-opening will be dependant on COVID-19 guidelines issued by the Government.  For enquiries and information please email or telephone 01276 23771/ 07774 333244. 
Updated information is available on the museum's website.

Waste and Recycling 

  • Joint Waste Solutions manages our waste and recycling services. Please visit their website for the most up to date information.