Additional Support

Surrey Heath Borough Council offices are currently closed to the public until further notice due to the Coronavirus guidelines. This measure has been taken to protect the health and safety of staff and members of the public. To speak to us by phone. Please call 01276 707100 (Monday –Thursday  8.30am-5pm, Friday 8.30am-4.30pm).


Unsure which way to turn?

Are you struggling to put food on the table, worried about bills mounting up or feeling isolated?

We can help. You can contact 01276 707100 or email and we will help you access the support you need.

For confidential guidance on the help that is available, you can also call Citizens Advice Surrey Heath on 01276 417900.


Food Poverty

If you are experiencing food poverty, please contact Citizens Advice Surrey Heath on 01276 417900 or the Council. You can contact us on 01276 707100 or

Food Banks

If you need the support of a food bank, you can get a food bank voucher from a front line professional, such as a doctor, social worker, adviser at Citizens Advice, Frontline, SHBC’s Housing/Family Support/Welfare team, Surrey County Council’s Children’s and Adult Social Care teams, Accent and other social housing providers or the police. 
Your nearest Citizens Advice can often refer you if you do not have contact with the police, doctor or a social worker. They will ask you about your circumstances, income and needs, and will ask if it is just you that needs food or if you also have a family to feed
Our food parcels are generally provided by the Camberley Besom and Woking Food Bank (covers some of Surrey Heath e.g. Chobham, West End, Bisley) but they normally require a referral. The Bisley and West End Food Bank has recently opened. A referral is required to access this food bank. More information can be found on their website.

Free Food Stall

Old Dean Community Group runs a free food stall, for more information visit the Old Dean Community Group Facebook page or email


If you are struggling with finances, rent, bills, mortgage please make contact with Citizens Advice Surrey Heath on 01276 417900.

Test and Trace Support Payments

Government have announced a new financial package to support and enforce self-isolation.
Surrey Heath will be delivering financial support for those self-isolating as part of this Government funded scheme who live in the Surrey Heath Borough Council area.
In certain circumstances, if you are required by law to self-isolate from 28 September 2020 you may be supported by a payment of £500.
More information and details on how to apply can be found on our Test and Trace Support Payment webpage.


If you are experiencing issues due to homelessness,please visit our Homelessness webpage.
SHBC works in partnership with The Hope Hub, a charity working to prevent and end homelessness in Surrey Heath. 


Useful links

For individuals affected here are the links to the relevant information and advice from the government;

Surrey Heath has an online benefits calculator where you can check your possible entitlement to help with your rent and Council Tax costs.

Email your applications for assistance from Surrey Heath Borough Council to - please provide a mobile telephone number.
Independent advice on how to ensure you get the help that is being provided by the Government can be accessed on the Policy in Practice website.
We want to reassure our residents and businesses that you can call us on our main number – 01276 707100 - where you can talk to our officers (Mon-Thur 8.30am-5pm, Fri 8.30am-4.30pm).