Coronavirus Information

 Coronavirus information

Information for residents who are on the Shielded Peoples List

Shielding is currently paused. 

To keep up to date with the latest government advice on Coronavirus and Shielding please visit their website.

Alternatively you can listen to official Government advice and guidance via news programmes on the radio or TV. 

Useful Links

We are working hard to help staff and residents stay well during the outbreak of Coronavirus.  

We are in regular contact with partners including Public Health England, Surrey County Council and neighbouring borough councils to ensure information and advice is shared with residents in a timely manner. 
We are planning for various potential Coronavirus-related scenarios to ensure we are ready to deal with them as a Council, to help ensure health and safety of residents as far as possible.   

COVID Alert Level

The new local COVID alert levels/tiers mean we all have to make a few changes to the way we do things. Surrey Heath is currently in the MEDIUM tier. Find out more about the levels and what they mean on Surrey County Council's website. We can all play our part to help Keep Surrey Heath Safe by following the guidance.

Surrey Heath COVID alert level is medium

Some of the steps we are taking are summarised below: 

For residents, we are  

  • sharing the health advice and information from the Government and Public Health England through a variety of channels, including social media (Facebook and Twitter) and our website. 
  • equipping staff who are customer facing/make home visits with relevant supplies including hand sanitiser/gloves/wipes. 

Department-specific information 

Contact Centre

From 13 July, a limited number of face to face appointments are available between 9am and 12pm Monday to Friday for residents who cannot access our services by telephone or on-line. To book an appointment please call 01276 707100.
Please be aware that entry is strictly by appointment only and restricted to a maximum of two adults at any appointment.
Upon entry to the building you will be asked to follow social distancing guidelines and make use of the hand sanitiser and face coverings that will be provided.

For more information please visit our Contact Centre page

Community Services 

  • increasing the capacity of our Meals at Home service.  
  • working closely with hospitals to support discharged patients 
  • increasing interior cleaning of our Community Transport vehicles. 
Our Windle Valley Day Centre is now closed to the public. This decision has been taken in order to protect those who are most at risk. It is being used as a hub to coordinate support to vulnerable residents. Those who would have used our centre for meals or support will be provided with alternative support including meals through our Meals at Home service.

Surrey Heath Prepared

Community Response group Surrey Heath Prepared (SHP) will no longer be operating from Wednesday July 1, 2020. For anyone that still needs help, please call the Council on 01276 707100, or email, and we can help you find the support you need.


The Main Square and Knoll Road car parks are open.  

Car park charges have now been reinstated, but 2 hours free parking is available in Knoll Road - more information on our website

From 15th June 2020, in conjunction with the lifting of some lockdown measures, on-street enforcement will be stepped up to ensure the roads remain safe and access for all customers is maintained, especially disabled parking bays and taxi ranks. Please visit

Waste and Recycling 

Benefits and Council Tax 

Family Support Programme

Families who are working with the department are being contacted by their coordinator before every visit to check if they or anyone if their family are experiencing symptoms.
The SHBC offices are not open to visitors - a phone/email service is being offered to relevant families.
Home visits are being kept to a minimum with many visits happening virtually.
Staff are assessing their own health situation on a daily basis.

COVID-19 Emergency Charity Grant Scheme

SHBC has launched a rapid response fund to help smaller charitable organisations affected by the impact of Covid-19.  More info here. 

Building Control

Building Control are operating a near normal service. Applications and enquiries are being processed, however, there maybe times when we may take longer to deal with them. Please bear with us.

Some on-site inspections are being undertaken whilst other inspections will remain virtual. Please book your inspections as normal and we will discuss the protocols and requirements directly with you.

Environmental Health

This department remains open, following government advice to reduce face to face contact a phone/email contact service is being offered.
Non-essential visits will not take place. 
Site visits will be carried out only if there is a public health risk involved. 
If you are a food business with a query regarding introducing takeaways / deliveries please email

The following departments remain open - following government advice the offices are closed therefore a phone/email service is being offered:

  • Housing Hub  
  • Licensing/permits  
  • Planning  


Between March - June 2020 planning officers were tasked with undertaking additional roles outside of planning to support the Council's emergency welfare response. As a consequence there are currently delays with processing and determining planning applications, and particularly with the pre-application service and general enquiries. 

As of 1 June 2020 planning officers are undertaking planning application site visits as normal. All site visits will be arranged by appointment only. The appointment will be confirmed by email or telephone on the day of the visit. Contact on site will be made to a minimum, the planning officer will not enter inside a property unless absolutely necessary and social distancing will be maintained at all times. It is requested that access is made available before the officer arrives on site, for example a side gate left open. All officers will visit with PPE, for use when requested or deemed necessary, and carry hand sanitiser.

No site visits will be held for pre-application enquiries. No face-to-face meetings will be held on site or at the Council offices. However, telephone conference calls and, where feasible, video conferencing by Zoom or Teams will be arranged. Priority will be given to meetings for proposals that support Covid-19 initiatives and projects that support the local economy.

Virtual Planning Applications Committees are being held monthly and are being streamed over YouTube or the Council's Facebook page.


All of the car parks at SHBC-managed parks and open spaces have now re-opened, signage with government guidance have been placed in the parks.

This applies to the following car parks:
Frimley Lodge Park
Lightwater Country Park
Mytchett Recreation Ground
Frimley Green Recreation Ground
London Road Recreation Ground
Crabtree Park, Camberley
Watchetts Recreation Ground, Frimley
All other countryside sites and SANGs.
Government guidance on social distancing and maximum group sizes must be followed.  This will be kept under constant review, subject to further announcements from the Government.      

All Greenspace volunteer groups are postponed until further notice. 

Playgrounds are open across the Borough.  Social distancing and other hygiene guidance applies.

Please observe social distancing guidelines wherever possible:
  • If this play area is crowded, do not enter if you cannot safely stay at a distance from others.
  • Please clean/wash your hands before you enter the play area if possible
  • Do not visit a park or play area if you have any symptoms - fever, coughs, shortness of breath.
  • Please follow Public Heath England advice on hygiene and wash your hands as soon as you get home. 
  • Please take all your litter home with you where possible to help keep our parks and play areas litter free.
Outdoor tennis courts owned by SHBC at London Road Recreation Ground, Watchetts Recreation Ground, Frimley Green Recreation Ground and Mytchett Recreation Ground are open, with the usual booking system and online payment in place. Following the latest guidance, doubles for players from different households is now permitted (max group size of 6 people), as long as social distancing is always adhered to.
For more info and to book a court please visit:
Frimley Lodge Park 
  • All events due to take place at the park are postponed until further notice with further information released when government guidance allows.
  • The cafe will be open for takeaway daily from 9.30am until 4.30pm.
  • Bookings for sports pitches and 3G sport pitches are only available for sports clubs to hire.  The hirer will have to be responsible for adhering to guidance and it will be at their own risk.
  • Onsite BBQ’s are bookable - adherence to government guidance on numbers of people must be strictly adhered to.  We have the right to cancel the booking with immediate effect for not adhering to government guidance and/or any anti-social behaviour.
  • The pitch and putt is open with the following guidance in place - Anti-bacterial wipes will be provided to the hirers when obtaining their clubs, balls and tees and the hirer will be responsible for wiping down the equipment.  Hand Gel will be placed on the kiosk window for both staff and hirer use.  The hirer will have to fill in their name, postcode and contact number when collecting equipment.  The last game of golf will be at 3.30pm, due to the cafe closing at 4.30pm.
We will be carrying out maintenance on our pitch and putt course at Frimley Lodge Park, which will take approximately two weeks commencing Monday 21 September to Friday 2 October 2020.
Lightwater Country Park


  • Walking for Health scheme is restarting on a limited basis but places need to be booked through the contact centre at or call 01276 707100.  Walkers will need to quote the date and location of the walk they are booking.
  • Diabetes Walks and Nature Walks are postponed until further notice. 
  • Walking Netball and Walking Football sessions are cancelled until further notice. 

Surrey Heath Museum 

Supporting customers and volunteers during this difficult time is the museum's number one priority.  The museum is open but a reduced service will be implemented.
Opening times:  Wednesday to Friday 11:00am to 3:00pm, Saturdays by appointment only (please call 01276 23771 or see front desk for details)

Camberley Theatre

Test and Trace

Test and Trace Support Payment

Government have announced a new financial package to support and enforce self-isolation.
Surrey Heath will be delivering financial support for those self-isolating as part of this Government funded scheme who live in the Surrey Heath Borough Council area.
In certain circumstances, if you are required by law to self-isolate from 28 September 2020 you may be supported by a payment of £500.
More information and details on how to apply can be found on our Test and Trace Support Payment webpage.

NHS Covid-19 App

NHS COVID19 App launches on 24 September.
The App when downloaded onto smartphones allows a number of things it will:
  • support traditional test and trace methods
  • inform the public of rising rates in their postcode area
  • alert them if they've been in contact with someone who has tested positive (even if they don't know them)
  • provide a 'checking in' function based on QR codes displayed in venues and public spaces
  • allow people to check their symptoms, and book a test if they need one
More information for residents about the NHS COVID19 App can be found on the below links:

What do businesses need to do to be prepared for the NHS COVID19 App?

Further information on what businesses need to do to be prepared for the NHS COVID19 App can be found our Coronavirus Information for Businesses webpage.

How to access Government Financial support if you or your business is affected by COVID19

For individuals affected here are the links to the relevant information and advice from the government;


Surrey Heath has an online benefits calculator where you can check your possible entitlement to help with your rent and Council Tax costs.

Email your applications for assistance from Surrey Heath Borough Council to - please provide a mobile telephone number.
We want to reassure our residents and businesses that while our offices are closed to help prevent the spread of Coronavirus, we are open and you can call us on our main number – 01276 707100 - where you can talk to our officers (Mon-Thur 8.30am-5pm, Fri 8.30am-4.30pm).

Support to local businesses from SHBC's Economic and Development Team

For employees we are 

  • signposting staff to Public Health England and NHS advice. 
  • making hand sanitisers and disinfectant wipes available throughout our offices and sharing official hand washing guidelines. 
  • ensuring employees in high risk groups are working from home as a priority. 
  • requiring staff to self-isolate if they have symptoms. 
  • intensifying the cleaning of our offices and Council vehicles 
  • providing equipment to enable staff to use remote working/videoconferencing facilities where possible. 
  • reducing face-to-face contact where possible - the offices are closed to visitors. 

COVID-19 Privacy Notice

Read our COVID-19 Privacy Notice to find out how Surrey Heath Borough Council are using and sharing your data during COVID-19.

COVID-19 Requirements - Risk Assessment

You will need to carry out a suitable COVID-19 Risk Assessment for any events taking place.

Reporting outbreaks of coronavirus

For information on guidance for businesses and organisations on how to recognise, contain and report incidents of coronavirus

Surrey and Sussex HPT (South East)
Public Health England
County Hall North
Chart Way
West Sussex
RH12 1XA
Telephone: 0344 225 3861 (option 1 to 4 depending on area)
Out of hours advice: 0844 967 0069