Make a Request or Report a Problem

Waste and recycling bins across the Borough are now emptied by Amey on behalf of Joint Waste Solutions (JWS). JWS is managing waste and recycling services for Surrey Heath and three other local authorities in Surrey.

View SHBC & Joint Waste Solutions statement regarding planned strike action for bin collections here

If you are unable to report your missed collection online, please contact Amey directly on 03332 340 978

Report a Missed Collection

Report a missed collection (food, recycling, refuse, batteries/small electricals, textiles or garden waste).

Please be aware of the following points

  • collections may be carried out at a different time so your containers must be out by 6am
  • food collections will be carried out at a different time from your wheeled bin collection

If you are unable to report your missed collection online, please contact Amey directly on 03332 340 978

Please be aware - During cold conditions, the moisture content in the garden waste bins freezes and expands often preventing the bin from being emptied.

 

Make a Request 

You can request the following online

  • new/replacement bin or caddy
  • help with your bins (assisted collection)
  • buklky waste collection
  • clinical and/or sharps collection
  • garden waste subscription