Initially we understood that the software we use for Local Land Charges (LLC) would not be available during the migration to a new system, meaning that the service would need to be suspended during this time. However, we have since been advised that the software will be partially operational. Therefore we will continue to deliver LLC work - however turnaround times will be longer than normal as some checks will need to be done manually.
As a result the turnaround time during the affected period (from August 9 until mid-September) is likely to be around 10 days, which is slower than our current rate but is still in line with government guidelines. We apologise for any inconvenience this may cause.
Once the new system is installed the procedure for using this service will change, we anticipate this is likely to be in mid-September. We will share more details on this as soon as we can via our website, at https://www.surreyheath.gov.uk/council/local-authority-search
To reassure all residents and local businesses - our planning and building control systems will continue to operate as normal during these changes. All aspects and functions of the planning portal will still be available as usual.
We are sorry for any confusion this has caused and hope that this information is reassuring for those needing to use this service at this time.