Like most websites we use 'cookies' to collect anonymous statistics about how people use the site, and to help us keep it relevant for the user. Cookies 'remember' bits of information from your visit to the site.

A cookie is a simple text file that's stored on your computer or mobile device by a website's server. Only that server can retrieve or read the contents of that cookie. Each cookie is unique to your web browser. So if we put a cookie on your computer, it can't be read by any other website.

There are two types of cookie:

  1. Session cookies last as long as your current visit to the site - or for up to a limited amount of time if you keep the site open without using it. They mean you don't have to keep re-submitting information as you move through the site or carry out transactions.

  2. Persistent cookies remember information from previous visits - for example names and details for online forms. They are used to collect anonymous statistics about how many people use the site, and to maintain any settings (such as accessibility) you have changed.

Cookies make the interaction between you and the website faster and easier. Without cookies the website thinks you are a new visitor every time you move to a new page.

How does Surrey Heath Borough Council use cookies?

To improve our service we collect anonymous web and search statistics using programmes called Google Analytics and SiteImprove. They store several cookies on users' computers or mobiles devices to tell us how many people have visited each web page, how they got there, and where they navigated to from there. The data collected is completely anonymous and does not store any personal details. We also use Astun iShare web application as part of our My Surrey Heath online mapping service. Cookies are used to save your chosen address when you return to the site, but this information is removed after one month.

Below is a list of cookies we use:

Cookie Name Purpose
My Surrey Heath (iShare) ASP.NET_SessionId Typical content: random string identifying browsing session to server Expires: when user exits browser
  Astun Typical content: version number of Astun iShare web application Expires: After one month
  astun:baseMap Typical content: identifier for most recently selected base map in My Maps Expires: After one year
  astun:currentLocation Typical content: most recently set address and its coordinates Expires: After one month
  astun:mapSource Typical content: identifier for map overlay configuration in My Maps Expires: After one year
  astun:mapView Typical content: address and its coordinates of last location in My Maps Expires: After one month
  astun:previousLocation Typical content: IDs of collapsed panels in My Maps Expires: After one week
  jQuery-ui-panelsCollapseStatus Typical content: Encrypted user logon details Expires: After 90 days
  myAlerts Typical content: number identifying last opened panel in My Nearest Expires: After 300 days
Google Analytics Visit Google for detailed list These cookies are used to collect statistical information about how visitors use our site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Statistics  SiteImprove Tracking cookie for analytics

How can I turn off or control cookies?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

To opt out of being tracked by Google Analytics across all websites visit