Coronavirus information for your business

This page contains information and updates for your business key during the coronavirus pandemic. 
If you have any queries regarding your business please contact our Economic Development team:
You can also contact our Revenues department for queries regarding Business Rates and Government Grants to

Useful links 

HM Government – Business Support 
A full range of business support measures have been made available to UK businesses and employees. 


Coronavirus: Business rates support measures 

The Government has announced its business rates support measures in light of the Coronavirus (COVID-19) pandemic. 

Rate Relief 

The Government will provide 100% business rates retail relief for the current year 2020/21 for the following occupied premises: 
Shops, restaurants, cafes, drinking establishments, cinemas, and live music venues 
This is now extended to include: 
Sports, assembly and leisure premises 
Hotels, guest and boarding houses, holiday accommodation, caravan parks 
We are working hard to get these applied to your accounts so that your 2020/21 bill reflects the 100% relief provided by the Government. 
We will be contacting businesses directly to confirm this has been applied to their account and will to do this over the coming weeks. We will update our website when this is happening. 
If it is unclear whether a particular premises is eligible for the relief, we will contact the rate payer or they can email us at .
If you currently pay your Business Rates by Direct Debit and have Retail Discount shown on your 20/21 bill we will not be requesting by payment from your bank

Business Grants 

The Small Business Rate Relief Grant Scheme and the Retail, Hospitality and Leisure Grant Schemes closed at midnight on 28 August 2020. The second and final round of Local Authority Discretionary Grants closed at midnight on 10 August 2020.
In the case of a Local Lockdown being announced in Surrey Heath, The government has announced Local Support measures, which will apply. Please sign up to the Business Newsletter to receive information directly about funding if the situation arises.
For free advice please contact the Business Rates department at Surrey Heath Borough Council on 01276 707100

Self Employed Income Support Scheme

If you are self employed the Governement has announced the the Self Employed Income Support Scheme

The Self-employment Income Support Scheme (SEISS) will support self-employed individuals (including members of partnerships) whose income has been negatively impacted by COVID-19. The scheme will provide a grant to self-employed individuals or partnerships, worth 80% of their profits up to a cap of £2,500 per month.

HMRC will use the average profits from tax returns in 2016-17, 2017-18 and 2018-19 to calculate the size of the grant. The scheme will be open to those where the majority of their income comes from self-employment and who have profits of less than £50,000. The scheme will be open for an initial three months with people able to make their first claim by the beginning of June.

Government Job Support Scheme

Business scams

Surrey Heath businesses are being warned of a new emerging scam that targets them applying for the Government’s Small Business Grants programme.

​The scam starts with businesses receiving fake emails stating that it is from the local authority. The email says that a cash grant application has been processed and asks that businesses clicks on the requested link. Once the link is opened, it leads to a request for an advance fee or tries to capture bank and card details to receive a payment. 

Business owners are being asked by the council to submit bank details only via the following link:

If anyone has any concerns about their business, they can contact the Council tel 01276 707100 or email

Test and Trace Information for Businesses

Surrey County Council has launched a phased communication campaign entitled ‘Keep Surrey Safe’ to raise awareness that everyone who has symptoms of Coronavirus can now get tested and that if they test positive they need to share contacts with NHS Test and Trace to stop the spread of the virus. By continuing to follow safety guidelines and engaging in Test and Trace, we can all play our part to Keep Surrey safe and avoid local lockdowns.

NHS COVID19 app launches 24 September what businesses need to do to be ready

The new NHS COVID19 App will be available to download from 24 September. Certain types of businesses will shortly have a legal requirement to display a QR poster at their premises ready for the general public to scan from the 24 September.
Types of venues who will be legally obliged to display a QR poster are:
  • Hospitality – bars, restaurants, hotels, cafes
  • Tourism and Leisure – museums, galleries, gyms, leisure centres
  • Local authority buildings
  • Places of worship
  • Close contact services
  • Where an event is taking place in a physical location

Important information for businesses:-

Videos explaining the App and QR code requirement:-