Anti-Social Behaviour – Surrey Heath Community Trigger

What is the Community Trigger?

This was introduced as part of the Anti-Social Behaviour Crime and Policing Act 2014 and has been available since 20th October 2014.  If you have been a victim of anti-social behaviour, the trigger gives you the right to ask for a review of your case.  It allows different agencies, such as the policy and Council to come together to try to find a solution.


When Can I use the Trigger?

The Community Trigger can be used if you have complained to us, the Police and or a registered housing provider (social landlord) on three or more occasions about separate incidents in the past six months.

You must have reported each incident of anti-social behaviour within one month of it happening.

Your case cannot be reviewed if these conditions (called the threshold) are not met.


When not to use it?

If you have reported anti-social behaviour and been given a date when you will get a response and this date has not yet passed.  You should contact the agency you are working with to discuss what is happening.

If you have reported anti-social behaviour and got a response but are unhappy with the conduct of the particular agency, this should be redirected to the agency using their complaints procedures.


To report a Community Trigger

Please complete and print the attached Community Trigger form, and then either scan it and email it to, or post to: Community Safety, SHBC, Knoll Road, Camberley, Surrey, GU15 3HD.  If you are unable to download the form, you can email or phone 01276 707100 asking for the community safety team where we can assist you, especially if you are unsure if the Community Trigger is the right course of action for you. 

You will need to tell us, Information about the anti-social behaviour.

The dates of each complaint.

Details of who you have complained to, name, organisation and or/incident/reference number.


What Happens next?

Once you have activated the Community Trigger, our Community Safety team will meet with the Police, Housing provider and other relevant agencies to check that the threshold conditions have been met.

This decision will be made within 10 working days.

The group will review how your case review will be carried out by a group of partner agencies.

The group will review how your case has been dealt with and may suggest how your problem can be resolved.

This review will take place within 21 days of the decision being made.


What if I’m not happy with the decision?

 You have the right to appeal the panel’s decision (both at the threshold and review stage).  To appeal, please contact the Office of Police & Crime Commissioner for Surrey.

Keep the logo devices for each of the organisations which is on the page at the moment, although the Kent, Surrey and Sussex Community Rehabilitation Company will need to be updated.

Please then attach the updated Community Trigger form.


Community Trigger Statistics

By law, we need to report how many Community Triggers we have received.

For the period April 2020 to March 2021 the number of:

  • Community Triggers received: 1
  • Community Triggers that did not meet the threshold: 1
  • Case Reviews held: 0
  • Case reviews with recommendations: 0