All local Councils are required to collect stray dogs. Any dog found straying will be picked up.
If you find a dog, return to the owner if possible otherwise use the form below. The dog may have been reported missing. Do not keep, sell, give away or abandon any dog you find.
Where it is possible to immediately identify the owners of the dog it will be returned to the owner (i.e. if the dog has a Pet-ID chip), there is a fixed penalty of £65.00 (office hours) and £85.00 (out of hours). In all other cases the dog will first be registered and then taken to the Council kennels until claimed. A dog owner has up to 7 days to claim back their pet. The owner will have to pay a fixed fee set by the Government plus all kennelling fees incurred. The total charges have to be paid in full before a dog can be returned.
Any dog that is not claimed within seven days will be rehomed or passed on to an appropriate rescue organisation. The Council maintains Registers for both lost and found dogs which help to re-unite dogs and owners.
Dogs on Roads
Control on Dogs on Roads schedule
All road accidents involving dogs should be reported to the Police within 24 hours.
Pet-ID or Microchip
From April 2016 it will be a legal requirement for all dogs to be micro chipped. Free microchipping service is available from Dogs Trust at a vet near you. Visit www.chipmydog.org.uk or telephone 0330 123 0334 for your nearest participating vet. Remember to update your details with your microchip provider if you move house or change telephone numbers. Petlog can be contacted on 0844 4633 999 or visit www.petlog.org.uk
Collar and Tag
The easiest way of ensuring the safe return of your dog is to provide your dog with a collar and tag. Under the Control of Dogs Order 1993 every dog while in a public place must wear a collar with the name and address of its owner inscribed on it or on a disc attached to it. Failure to do so could result in prosecution and a fine of up to £2000.
If you lose your dog you should contact Surrey Heath Borough Council using the online form above or telephone 01276 707100 to see if your dog has been picked up.
How do I claim my lost dog that has been picked up?
Contact Clements Environmental Services Ltd on 01932 844213.
The Out of Hours Dog Warden Service is CES Ltd who will check your dog's identification and discuss arrangements for its return or your collection.
The current charges for 2017/2018 are as follows:
- £65 for the pick up and return of the dog during normal working hours and a further £15 per night spent in the kennels.
- Out of hours charge to pick up and return your dog is £85 plus a further £15 per night kennelling fee and the cost of any veterinary treatment.
The total amount must be paid before your dog will be returned.
Payment during normal working hours should be made online, or in person at the Council Offices or direct to CES Ltd.
Payments for dogs collected out of normal working hours (after 4.30 Monday - Friday and weekends).
- You may pay by cash or card direct to CES Ltd.
- You may also pay online - see below:
Once you have the reference number from CES Ltd (which is a 6 digit number i.e. 0136/08 if paying online), you will need to go online to make your payment through this link. Once your payment has been made you will be asked if you require an email receipt, your answer should be yes. Once the email receipt comes through, please contact CES Ltd with this proof of payment to enable the return of your dog.
Failure to clean up after your dog is an offence. Anyone seen allowing their dog to foul and not cleaning up after, may be prosecuted.
If you are aware of anyone who is allowing their dog(s) to foul in a public space and is not clearing it up, please contact us.
Within the Borough the dog walker must scoop their dog's mess up from all designated land to which the public have access. Designated land includes:
- Footways and paths of all descriptions
- Play areas, picnic sites and outdoor eating places
- Sport playing pitches including 5 metre border
- Formal parks and land where the grass is cut
- Land outside schools and hospitals
- Car parks, public transport bays and surrounds
- Cycleways and surfaced areas near to houses
- Basingstoke Canal towpath
- Shopping areas, markets and public circulation areas
- Cemeteries and war memorials
- Land surrounding toilets, recycling sites and public buildings
To dispose of dog faeces:
Use the provided dog bins or place in any of our litter bins, providing the poop is bagged and tied!
Never allow your pet to foul anywhere where people walk and play.
Please note: The Order does not apply to: heathland, woodland and common land providing fouling of car parks, footways, formal area, picnic and play spaces is not allowed to occur. (An additional one-metre mess-free border applies to footpaths).
Good dog owners want to keep their dog happy and healthy so it is important to make sure your dog is wormed regularly.
If a person allows a large quantity of dog faeces to accumulate in their garden it may cause problems through smell and flies which could have an adverse effect on their neighbours. Hopefully any problem can be dealt with informally. If however, this is not the case then the council may serve an abatement notice under the Environmental Protection Act 1990 requiring the owner/occupier of the premises to clear the garden of all dog faeces and maintain it in a clean condition. If a person on whom an abatement notice is served contravenes or fails to comply with the notice they shall be guilty of an offence.
In law, a barking dog can be a noise nuisance. The owner can be taken to court if he does nothing to stop the nuisance.
Dogs are not by nature solitary animals. They need the security of a family group. Pet dogs regard their owners as a substitute family and can soon become distressed when left alone.
Gov.uk provides information to help you understand why your dog barks, and tell you about some practical steps you can take to stop or cut down the barking.
It’s normal and natural for dogs to bark. But when barking happens a lot, or goes on for a long time, it can be annoying and upsetting for your neighbours.
To raise a noise complaint about barking dogs, please telephone our contact centre on 01276 707100. Please see our Noise Nuisance page for more information.
After obtaining medical attention always report the incident to the Police
Dangerous Dogs Act 1991
Many dog owners think that the Dangerous Dogs Act 1991 only applies to specific breeds e.g. the Pit Bull Terrier. This is not the case, Section 3 of the Act refers to all dogs of any type or breed and makes it a criminal offence to allow any dog to be dangerously out of control in a public place or a private place where the dog has no right to be.
A dog is regarded as "dangerously out of control" under the Act if there are grounds for suspecting that it will injure a person, whether or not it actually does so. If no injury is caused, the maximum sentence is a fine of £2,000 and/or six months imprisonment. Where actual injury is caused the maximum sentence is two years imprisonment and/or unlimited fine, plus if appropriate, destruction of the dog.
The Court can also specify particular forms of restriction, such as muzzling or leashing, for all types of dog, as well as having the power to disqualify owners from having custody of a dog for any period of time felt appropriate.
For further information regarding your dog and the law, please contact the Dog Line on 01276 707100.
For a free list of reputable breeders of pedigree dogs contact the Kennel Club. If you want an older dog or a non-pedigree puppy contact a dog rescue organisation.
Contact the Dogs Trust on 01483 658391 or Battersea Dogs Home on 01784 432929 for advice regarding re-homing of unwanted dogs.
Contact the RSPCA if you believe a dog or any animal is being neglected, cruelly treated or used for illegal purposes such as dog fighting.
Central Control 0870 5555 999 or 0300 1234 999 for complaints