Make a Request or Report a Problem



  • missing containers
  • damaged containers
  • additional caddy or bin

Please note that we are unable to deliver replacement indoor food caddies (silver). These can be collected from our offices at Surrey Heath House free of charge, or can be purchased from supermarkets / hardware retailers. There is no requirement to use the exact same type of caddy indoors.

Collection issues

  • missed collection
  • non-return of bin
  • spillage after collection